Description
In today’s fast-paced and diverse workplace, managing conflict, bullying, and harassment is not just a priority but a necessity. Left unchecked, these issues can spiral into toxic environments, where low morale, absenteeism, and high turnover become the norm. Unresolved conflict or failure to address bullying and harassment can also lead to serious legal repercussions, damage to the organization’s reputation, and financial losses.
The Professional Certificate in Managing Conflict, Bullying and Harassment in the Workplace provides supervisors and managers with essential tools and strategies to handle these challenges proactively and confidently. You will learn how to prevent and resolve conflicts, identify and address harmful behaviors, and foster a culture of respect and inclusion.
- Level: First-Line and Middle Managers, and H-R Professionals
- Courses: 3 (see course details below)
- Learning: On Demand 24/7
- CPD Hours: 60 Hours (each course takes approx. 20 hours to complete)
- Duration: 4 Months
- Certification: GMA Professional Credential
Key Benefits
On completing the Professional Certificate in Managing Conflict, Bullying and Harassment in the Workplace, you will quickly develop the knowledge, skills and techniques to apply to address workplace conflicts You will learn how to turn challenging conversations with difficult people into a foundation for improved relationships, enhanced morale and increased productivity. learn crucial You will also learn how to deal with bullying and anger, and how to diffuse volatile situations and prevent workplace violence. Additionally, you will learn how to identify possible harassment, and how to assist and support your team members who have been victims of harassment, and the actions and processes to apply to deal with bullying and harassment cases, which may require escalation to H-R and beyond.
PROGRAM CONTENT
This program comprises the following courses:
COURSE 1: MANAGING CONFLICT AT WORK
This course in managing conflict will equip you with powerful, practical strategies for resolving workplace conflicts (and tiffs at home too!). Learn how to turn challenging conversations with difficult people into a foundation for improved relationships, enhanced morale and increased productivity. This course will also give participants a six-step process that they can use and modify to resolve conflicts of any size. Participants will also learn crucial conflict resolution skills, including dealing with anger, the Johari Window, and using the Agreement Frame.
COURSE 2: MANAGING BULLYING AND HARASSMENT
Workplace bullying and harassment is illegal and destructive to any organization. It is important to treat everyone in the workplace with respect and dignity. Workplace harassment must be identified, discouraged, and prevented in order to keep a hostile work environment from developing. Left unchecked, harassment can escalate into violence. Left unchecked, these issues can also lead to decreased morale, increased absenteeism, high staff turnover, and even legal action—jeopardizing both the organization’s reputation and bottom line. This course provides managers and HR professionals with the knowledge and skills to effectively identify, prevent, and address bullying and harassment, ensuring a safe and respectful workplace.
COURSE 3: MANAGING DISCIPLINE IN THE WORKPLACE
This course is designed for first line and aspiring first line managers, and provides comprehensive guidance and practical knowledge in how to manage and maintain discipline in the workplace. You will learn how handle challenging situation with your staff, and how to manage disciplinary processes and interviews and how to support your people in meeting the targets and behavioral standards expected of them in the organization. You will also learn how to monitor discipline in the workplace and know the interpersonal behaviour and support skills required by a managing managing discipline in the workplace.
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SKILLS AND KNOWLEDGE
On completion of this Certificate in Manging Conflict, Bullying and Harassment program, you will be able to:
- Understand the causes of conflict in the workplace
- Understand the types of conflict occurring in the workplace
- Know how to apply a structured conflict resolution process
- Apply a range of conflict resolution styles
- Use the Kilman Resolution model to problems
- Apply root cause analysis
- Deal with anger and manage angry people
- Apply the CIPD framework to develop conflict management policy and procedures
- Know the steps to take to take following failure to resolve workplace conflicts.
- Recognize incidents of different types of harassment and their impact in the workplace.
- Respond appropriately to harassment complaints in the workplace.
- Support employees who have experienced harassment.
- Manage employees accused of bullying in the workplace.
- Apply and communicate policy related to bullying and harassment.
- Conduct investigations of cases of bullying and / or harassment.
- Conduct an organization risk assessment.
