Description
This Certificate in quality management program provides experienced supervisors and middle managers with the knowledge to introduce a range of quality initiatives and programs in the organization. Learn the principles of ISO 9001 and international quality standards. Learn the principles of quality improvement, including Kaizen, lean 6 Sigma and TQM, and, learn how to manage the human resources, and logistics to successfully implement an improvement program.
- Level: First-line Managers and Operations Professionals
- Courses: 4 (see course details below)
- Learning: On Demand 24/7
- CPD Hours: 80 Hours (each course takes approx. 20 hours to complete)
- Duration: 4 Months
- Certification: GMA Professional Credentials
Key Benefits
On completing the Professional Certificate in Quality Management, you will have acquired the skills and knowledge to enter and succeed in a quality management role in your organization. You will learn the principles of ISO 9001 and international quality standards. You will learn the principles of quality improvement, including Kaizen, lean 6 Sigma and TQM, and learn how to contribute to and manage quality assurance and quality improvement programs. You will also learn how to apply a structured process for the resolution of problems, and how to develop plans for improving quality in operations using Kaizen and other quality improvement techniques. Additionally, you will learn how to measure and evaluate service quality, and how to plan for and lead your team to deliver service excellence.
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Program Content
This program comprises the following courses:
COURSE 1: FOUNDATIONS IN QUALITY MANAGEMENT
Designed for supervisors and managers new to quality management, or planning the improvement of a quality management system, this course provides a comprehensive introduction to quality management systems, and the contributions the methodologies can make to organizational effectiveness and performance
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COURSE 2: BUSINESS IMPROVEMENT TECHNIQUES
This course will also provide you with the skills and frameworks to plan for and successfully lead a small scale business improvement initiative, and help you to build a continuous improvement culture in your organization.
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COURSE 3: SOLVING PROBLEMS AT WORK
Designed for anyone responsible for resolving issues quickly, this Course in the Problem Solving Program will provide an overview of the entire creative problem solving process, as well as introducing key problem solving tools that you can use every day.
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COURSE 4: MANAGING SERVICE QUALITY
The focus of this course is on service quality, and helps managers develop the tools and techniques to evaluate service quality, and set standards and processes in place to both maintain and continually improve the quality of service provided to customers.
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Skills / Knowledge
On completion of this program, you will be able:
- Understand Quality Management
- Understand quality standards
- understand total quality management
- understand the costs of quality
- Understand ISO9001
- Understand principles of operations planning
- Develop an operations plan for own team or unit
- Map business processes
- Know how to improve business processes
- Understand the principles of Kaizen
- Develop a quality improvement plan
- understand statistics in process improvement
- Understand principles of 6 Sigma
- Understand the principles of LEAN
- Understand LEAN and 7 wastes
- Know how to use 5S
- Understand the principles of Just in Time
- Develop an improvement using DMAIC
- Understand the DMAIC framework
- Lead an improvement team
- Set-up a quality improvement team
Certification
Professional Credential Awards
CPD Certificates – On completion of each course in the program, you will be able to download and print a Course Completion Certificate, detailing your Continuing Professional Development Credits.
Digital Credentials – On successful completion of all your courses, you will receive an email with a link to your Digital Credentials. These will include your Digital Badge and Digital Certificate.
Social Share – You will be able to share your digital credentials on LinkedIn and other social media platforms.
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