Description
The GMA CERTIFICATE IN SUPERVISORY MANAGEMENT is an intensive suite of 4 courses, designed to enable new and experienced supervisors and team leaders develop the knowledge with which to successfully manage the efficient operations of a department or business unit. This course forms 10 credits of the GMA ACCREDITED SUPERVISOR Credential.
- Level: Team Leaders and New Supervisors
- Courses: 4 (View program to see course details)
- Learning: Online | Learn at your own pace
- Credits: 8 (2 credits for each course)
- Duration: Requires 2 months at 8 hours per week (access for 4 months).
- CPD Hours: 80
- CPD Certificates: download on completion of each course.
- Assessment: 2 Multiple Choice Exams (30 mins each exam)
- Certification: GMA Management Credentials (digital certificate and badges)
- Social Share – share your credentials on LinkedIn and social media.
Key Benefits
On completing the Certificate in Supervisory Management, you will have developed a foundation of knowledge and skills to enter a first-line management role. You will understand the core principles of managing people and know to create and manage an effective work team. In addition, you will understand the basic principles of business, and how to develop and manage business budgets.
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Program Content
This program comprises the following courses:
MODULE 1: PRINCIPLES OF MANAGEMENT
COURSE 1: FOUNDATIONS IN MANAGEMENT (Planning and Managing Work)
In this comprehensive course for new front-line managers, you will learn how to set goals and direction, assign and manage work. delegate successfully, control work, and provide leadership, support and management for your team.
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COURSE 2: BUILDING AN EFFECTIVE TEAM
This course introduces the principles of building high performance teams using the Tuckman Model (Forming, Storming, Norming, and Performing). You will learn how to apply this model, and how to develop a cohesive and goal focused team.
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MODULE 2: OPERATIONS MANAGEMENT
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COURSE 3: FOUNDATIONS IN QUALITY MANAGEMENT
Designed for supervisors and managers new to quality management, this course provides a comprehensive introduction to quality management systems, and the contributions the methodologies can make to organizational effectiveness and performance.
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COURSE 4: FOUNDATIONS IN CUSTOMER SERVICE MANAGEMENT
This course is designed to help front-line managers develop their skills and knowledge in the management of service delivery. This course will provide you with the skills, knowledge and practice to successfully lead a front-line service team.
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Skills / Knowledge
On completion of this program, you will be able to:
- understand the principles of effective leadership
- identify and respond to customer needs
- meet and exceed customer needs
- handle challenging customers
- resolve customer service problems
- Delegating work effectively
- Plan and allocate work
- Control work activities effectively
- Give effective feedback to employeees
- Manage with authority
- Plan and manage your time effectively
- Prioritize work activities
- Set personal goals
- Overcome procrastination
- Deal with interruptions
- Build effective teams
- Develop cohesive teams
- Provide team leadership
- Plan team work
- Motivate team members
- Apply Belbin’s team roles
Certification
Management Credential Awards
Assessment – Assessment in this program takes the form of Online-Examinations which are taken at the end of each module. You will have to complete 2 examinations to qualify for the Certificate in Supervisory Management.
CPD Certificates – On completion of each course in the program, you will be able to download and print a Course Completion Certificate, detailing your Continuing Professional Development Credits.
Digital Credentials – On successful completion of all your courses, you will receive an email with a link to your Digital Credentials. These will include your Digital Badge and Digital Certificate.
Social Share – You will be able to share your digital credentials on LinkedIn and other social media platforms.
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