Description
The DIPLOMA IN SUPERVISORY MANAGEMENT is a very popular compilation of 8 courses, designed to enable new and experienced supervisors and team leaders develop the knowledge with which to successfully manage the efficient operations of a work unit. This course forms 2/3 of the credit requirements for the GMA ACCREDITED SUPERVISOR Credential.
- Level: Team Leaders and New Supervisors
- Courses: 8 (View program to see course details)
- Learning: Online | Learn at your own pace
- Credits: 8 (2 credits for each course)
- Duration: Requires 4 months at 8 hours per week (access for 8 months).
- CPD Hours: 160
- CPD Certificates: download on completion of each course.
- Assessment: 4 Multiple Choice Exams (30 mins each exam)
- Certification: GMA Management Credentials (digital certificate and badges)
- Social Share – share your credentials on LinkedIn and social media.
Key Benefits
On completing the Diploma in Supervisory Management, you will have developed a strong foundation of knowledge and skills to enter and succeed in your first-line management role. You will understand the core principles of managing people and know to create and manage an effective work team. In addition, you will know how to conduct and mange sales effectively and conduct effective negotiations. You will understand the basic principles of business, and how to develop business budgets. You will understand the core theories and principles of leadership, and know how to motivate your people to achieve high performance, and develop and maintain cohesive workplace relationships.
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Program Content
This program comprises the following courses:
MODULE 1: PRINCIPLES OF MANAGEMENT
COURSE 1: FOUNDATIONS IN MANAGEMENT
In this comprehensive course for new front-line managers, you will learn how to set goals and direction, assign and manage work. delegate successfully, control work, and provide leadership, support and management for your team.
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COURSE 2: BUILDING AN EFFECTIVE TEAM
This course introduces the principles of building high performance teams using the Tuckman Model (Forming, Storming, Norming, and Performing). You will learn how to apply this model, and how to develop a cohesive and goal focused team.
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MODULE 2: OPERATIONS MANAGEMENT
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COURSE 3: FOUNDATIONS IN QUALITY MANAGEMENT
Designed for supervisors and managers new to quality management, this course provides a comprehensive introduction to quality management systems, and the contributions the methodologies can make to organizational effectiveness and performance.
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COURSE 4: FOUNDATIONS IN CUSTOMER SERVICE MANAGEMENT
This course is designed to help front-line managers develop their skills and knowledge in the management of service delivery. This course will provide you with the skills, knowledge and practice to successfully lead a front-line service team.
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MODULE 3: FINANCIAL MANAGEMENT
COURSE 5: UNDERSTANDING BUSINESS
This course is designed to help new managers get an insight into how businesses are set-up and run, and is especially useful for those taking up a leadership role in a business, or planning to set-up and manage their own businesses.
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COURSE 6: DEVELOPING BUSINESS BUDGETS (2 credits)
This course is designed for 1st line managers, team leaders and any staff tasked with developing budgets. The course provides guidance, and tools to help you develop budgets for your organization.
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MODULE 4: LEADERSHIP AND STRATEGY
COURSE 7: FOUNDATIONS IN LEADERSHIP
Designed for first line managers and aspiring team leaders, this course in motivating people will give the knowledge and tools to inspire and encourage your team to achieve more and realize their real performance potential.
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COURSE 8: MOTIVATING PEOPLE FOR PERFORMANCE
Learning how to motivate employees in dynamic and challenging business and economic circumstances is an important competence for successful team leaders. This course in motivating people for performance will provide you with an in-depth understanding of contemporary motivation theory, and enable you to identify the drivers of motivation and engagement in your team, and across your organization.
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Skills / Knowledge
On completion of this course, you will be able to:
- understand the principles of effective leadership
- identify and respond to customer needs
- meet customer expectations
- handle challenging customers
- resolve customer service problems
- understand principles of human resources management
- apply different leadership styles in different situations
- manage personal effectiveness
- prioritize work tasks effectively
- balance work and personal life roles effectively
- write comprehensive business reports
- manage relationships with peers and leaders in the workplace
- manage conflict at work
- build positive relationships with key stakeholders
- conduct successful business negotiations
- apply a range of negotiating techniques
- manage complex sales negotiations
- Supervise people
- Lead teams effectively
- Develop cohesive teams
- Plan and allocate work effectively
- Delegate work effectively
- Control team work activities
- Motivate team members
Certification
Management Credential Awards
Assessment – Assessment in this program takes the form of Online-Examinations which are taken at the end of each module. You will have to complete 4 examinations (each exam comprises 30 multiple choice questions) to qualify for the Certificate in Supervisory Management. The Pass-mark for the examinations is 50%. One re-sit is allowed for each examination (if required).
CPD Certificates – On completion of each course in the program, you will be able to download and print a Course Completion Certificate, detailing your Continuing Professional Development Credits.
Digital Credentials – On successful completion of all your courses, you will receive an email with a link to your Digital Credentials. These will include your Digital Badge and Digital Certificate.
Social Share – You will be able to share your digital credentials on LinkedIn and other social media platforms.
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